If you go to a restaurant/hotel that is part of a chain, do you expect the same? I often visit the same chain of restaurants and hotels and sometimes I have the same sort of room and sometimes rooms that are totally different. It might just be me, but if I go to the same […]
Do you expect the same? Read More »
If you pay for a Premium Ticket, or a Premium Lounge, what do you expect? I recently purchased a Premium Ticket for the o2, and it included lounge access. I wondered what I would get for my money. I knew it boasted complimentary drinks and food, but that is as little vague. What is the
What do you expect when you pay for Premium? Read More »
Most of us have left reviews now and then, using Trip Advisor, Trust Pilot or the actually suppliers website. However, what do you do if the service provider contacts you about your review? I have had comments back, on Trip Advisor and been messaged on Trip Advisor. I have also had comments back on Trust
Do you remove Reviews, if asked Read More »
Service Charge – what do you think of this? Is it an American way of life we have now adopted? Should there be Service Charge on restaurant bills, or should it be based on the type of restaurant? How much do you think the charge should be? It used to be 10%, now it is
What do you think about Service Charges? Read More »
What do you do if you have the wrong bill or your bill is wrong? Would you even notice? In the last few weeks I have had several incorrect bills? I have been charged for beer I didn’t have, instead of a soft drink in a restaurant. I have been charged for service I didn’t
What do you do when you arrive at a hotel and it is not as expected? Do you complain? Or, does it depend on what is not as expected? Would you let something small go? Should hotels tell you if building work is taking place? Or, if the breakfast you are expecting is no longer
Covid is sort of lurking in the background now, but it is still there. How do you feel about it? If you book a theatre ticket and then have COVID, would you try and move the booking? What if you had passed the period by which you could exchange the ticket, felt fine but tested
The Impact of COVID Read More »
Do you ever arrive at a hotel and find it not as you expected? We recently arrived at a hotel only to find building work going on in two rooms opposite to us. Whilst it was only during the day, the noise was sometimes unbearable and there was constant noise from about 8:15am, not sure
Should hotels inform you of possible noise Read More »
Summer and the good weather is just round the corner, but what about eating outdoors. Is this something you do? I have to be honest and say I don’t often eat outdoors, in England. The main reason is that smoking is allowed outdoors. The last thing I want with my meal is second hand smoke,
Smoking and EatING Read More »
Do you remember the days when you arrived at a hotel and there was a car park or even more importantly, it was free? I understand that hotels in city centres like London and New York don’t have car parks and that land is expensive. I am really not expecting to park my car at a
Parking Free or for a Fee Read More »
