There are lots of different theme or speciality hotels. There was hotels with spas. Character themed hotels and hotels in theme parks. However, my latest stay was at a hotel with a theatre in the grounds. This is the only hotel I know like this. It is Kilworth House Hotel. Our stay was just great. […]
Theme or Specialist Hotels Read More »
If you complain about something in a hotel, a service or meal, what do you expect from the company? You can complain at the time, which personally I think it is the best thing to do, or you can complain after the event? If you complain at the time, do you consider what you want
What do you expect if you complain? Read More »
If you go back to somewhere, what do you expect, do you expect it to be more or less the same, even years later? As I get older, I find things aren’t the same as I remember and I know things change and move on, but sometimes I think, “if its not broke, don’t fix
If its not broke don’t fix it Read More »
If you go to a restaurant/hotel that is part of a chain, do you expect the same? I often visit the same chain of restaurants and hotels and sometimes I have the same sort of room and sometimes rooms that are totally different. It might just be me, but if I go to the same
Do you expect the same? Read More »
If you pay for a Premium Ticket, or a Premium Lounge, what do you expect? I recently purchased a Premium Ticket for the o2, and it included lounge access. I wondered what I would get for my money. I knew it boasted complimentary drinks and food, but that is as little vague. What is the
What do you expect when you pay for Premium? Read More »
Most of us have left reviews now and then, using Trip Advisor, Trust Pilot or the actually suppliers website. However, what do you do if the service provider contacts you about your review? I have had comments back, on Trip Advisor and been messaged on Trip Advisor. I have also had comments back on Trust
Do you remove Reviews, if asked Read More »
Service Charge – what do you think of this? Is it an American way of life we have now adopted? Should there be Service Charge on restaurant bills, or should it be based on the type of restaurant? How much do you think the charge should be? It used to be 10%, now it is
What do you think about Service Charges? Read More »
What do you do if you have the wrong bill or your bill is wrong? Would you even notice? In the last few weeks I have had several incorrect bills? I have been charged for beer I didn’t have, instead of a soft drink in a restaurant. I have been charged for service I didn’t
What do you do when you arrive at a hotel and it is not as expected? Do you complain? Or, does it depend on what is not as expected? Would you let something small go? Should hotels tell you if building work is taking place? Or, if the breakfast you are expecting is no longer
Covid is sort of lurking in the background now, but it is still there. How do you feel about it? If you book a theatre ticket and then have COVID, would you try and move the booking? What if you had passed the period by which you could exchange the ticket, felt fine but tested
The Impact of COVID Read More »
